You've Been Hand-Picked, Valued Customer

1. Credit Agreement

This is a regulated credit agreement under the Consumer Credit Act 1974, provided by NovaCrest Financial Services Ltd. By signing, you enter a legally binding agreement. You have a 14-day cooling-off period from account opening to withdraw without penalty.

2. Interest Rates

A 0% introductory rate applies to purchases for 15 months from account opening. After this period, the standard purchase rate of 22.9% p.a. (variable) applies. Cash advances and balance transfers are charged at standard rates from the transaction date. Rates are variable and may change; you will receive 30 days' written notice of any increase.

3. Credit Limit

Your credit limit is set upon approval and communicated in your welcome documentation. NovaCrest may review and adjust your limit based on account conduct, affordability reassessments, or changes in creditworthiness. You may request a limit increase or decrease at any time.

4. Repayments & Minimum Payment

You must make at least the minimum payment each month: the greater of £25 or 1% of the outstanding balance plus that month's interest and fees. Paying only the minimum will take longer and cost more overall. We strongly recommend paying more than the minimum each month. Payments must be received by the due date shown on your statement.

5. Fees & Charges

Annual fee: £0. Late payment fee: £12. Returned payment fee: £12. Cash advance fee: 3% of the transaction amount (minimum £3). Balance transfer fee: 2.9% of the amount transferred. Foreign transaction fee: 2.75%. No fee applies for standard purchases within the UK.

6. Soft Credit Search

A soft credit search will be conducted during this application — this will NOT affect your credit score or appear to other lenders. If your application proceeds to approval, a full credit search will be recorded on your credit file as required by law.

7. Direct Debit

By authorising a Direct Debit, you instruct your bank or building society to pay NovaCrest Financial Services Ltd on your instruction. Your Direct Debit Guarantee protects you against errors. You may cancel your Direct Debit at any time by contacting your bank, though you remain responsible for outstanding balances.

8. Data Protection & Privacy

NovaCrest processes your personal data in accordance with the UK GDPR and the Data Protection Act 2018 (ICO Reg: ZA671456). Your data is used for application processing, identity verification, fraud prevention, credit assessment, and account management. You may request access to your data or withdraw consent at any time by contacting us.

9. Fraud Prevention

Your information will be shared with fraud prevention agencies. If fraud is detected, you may be refused services, finance, or employment by us or others. Under the Fraud Act 2006, providing false or misleading information is a criminal offence and may result in prosecution.

10. Cashback & Rewards

1.5% cashback is earned on eligible purchases and credited to your account monthly. Cashback is not earned on cash advances, balance transfers, or fees. Cashback may be subject to caps or changes; 30 days' written notice will be provided of any material change.

11. Purchase Protection

Section 75 of the Consumer Credit Act 1974 provides protection on purchases between £100 and £30,000 made with your NovaCrest card, making NovaCrest jointly liable with the retailer for misrepresentation or breach of contract.

12. Account Suspension & Termination

NovaCrest may suspend or terminate your account if you breach these terms, miss payments, provide false information, or if we have reasonable concerns about your financial situation. You may close your account at any time by repaying the outstanding balance in full.

13. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. NovaCrest Financial Services Ltd is authorised and regulated by the Financial Conduct Authority (FRN: 671456), registered in England & Wales (Company No. 09876543).